OUTPUT 01
Score 1–5
A single number that synthesizes the operational maturity of the business.
The proprietary framework
that measures how your SMB decides.
One number, one position, one next move. It's what NPS does for your customers, but for your operation. The operational diagnostic runs in one week.
What is MOS?
MOS: Maturity of Operations Score is Milltech's proprietary framework that measures the operational maturity of an SMB across 7 critical dimensions. Concrete, observable criteria, not opinions.
OUTPUT 02
Benchmark
Your position versus comparable SMBs in your industry.
OUTPUT 03
Next move
The highest-leverage levers to move first.
It's not a report to read. It's a starting point to decide.
The 7 dimensions.
Each dimension has a weighted score and captures a qualitative score (1–5) plus hard metrics (hours/week, # processes, # people).
01
20% weight
Core Processes
Degree of definition, documentation, and repeatability of critical processes.
02
10% weight
Tech Stack
Tools in actual use, team adoption, redundancies, and gaps.
03
15% weight
Systems Integration
Data flowing automatically vs. data copied by hand.
04
20% weight
Automation
Percentage of repetitive tasks resolved by the system vs. by hand.
05
15% weight
People Dependency
Concentration of critical knowledge in individuals. What happens if someone leaves.
06
10% weight
Visibility & Metrics
Actual ability to know how the business is operating now, not last month.
07
10% weight
Change Capacity
Speed at which the company can adopt a new process or tool. The dimension that best predicts the ROI of any improvement.
The scale.
Five levels.
2.4 AVERAGE ARGENTINE SMBs n = 37
1
Chaotic
No defined process. Done differently each time. Depends on who's there.
2
Reactive
Informal process ("that's how we do it") but undocumented. Breaks when someone is out.
3
Defined
Documented, followed almost always, with a clear owner. But manual.
4
Managed
Documented, measured, and partially automated. Metrics and reviews exist.
5
Optimized
Automated where it makes sense, continuously measured, scales without hiring.
What a MOS Report looks like
An 8–10 page PDF.
You'll get it in 10 minutes.
Anonymized sample of a real audit to a logistics company with 28 employees in Buenos Aires.
MOS Report · Anonymized company
2.5 / 5
MOS TOTAL
01 · Core Processes
2.3
02 · Tech Stack
3.1
03 · Integration
1.8
04 · Automation
2
05 · Dependency
2.4
06 · Visibility
2.7
07 · Change Capacity
3
Top 3 findings
- 4 out of 5 critical processes depend on a single person.
- 38 hours/week in duplicate data entry between CRM and spreadsheet.
- Quote turnaround time: 4 days average (industry: 1.5).
Suggested next move
- Automate quoting (estimated savings: 15 hours/week).
- Document the 5 critical processes in 30 days.
- Integrate CRM ↔ ERP to eliminate data entry.
What the MOS audit looks like
Five phases.
One week of work.
01
Intake
Pre-audit form with basic business info. We arrive prepared.
30 min
02
Diagnostic
Session with you (remote or in-person). We walk through the 7 dimensions with structured questions.
2–3 hrs
03
Analysis
We load data, calculate scores, compare with your industry benchmark, prioritize by impact vs. effort.
2–3 hrs
04
Delivery
Report presentation + walkthrough of scores, benchmarks, and top 5 recommendations with action plan.
1 hr
05
Follow-up
30 days later, quick check-in. What was implemented? What changed? We capture impact data.
30 min
Last step
What's the MOS
of your SMB?
45 minutes · Free · No proposal at the end.